Resources

TipSheets

Information on a variety of topics for ADA/504 Coordinators, accessibility managers, or other cultural arts professionals interested in making their facilities and programming more accessible to people with disabilities.

Topics include:

• The Color Red in Design
• Captioning and CART
• Large Print Programs
• Radio Frequency, Induction Loop, and Infrared Assistive Listening Systems
• Marketing to People with Disabilities
• Producing and Distributing Braille and Large Print Programs
• Service Animals and the Revised ADA Regulations
• Staff Training Resources
• Scholarship and Financial Aid Resources for People with Disabilities
• Universal Design Resources on the Web
• Universal Principles of Online Accessible Ticketing
• The Impact of the 2010 Regulations on Hold and Release Policies for Wheelchair Accessible Seating
• 2010 Revised Regulations of the Americans with Disabilities Act Titles II and III
  * Developed by the Accessibility Offices at the National Endowment for the Arts and the John F. Kennedy Center for the Performing Arts

TipSheets are available in braille and large print. Contact us at 202-416-8727 (voice) 202-416-8728 (TTY) or access@kennedy-center.org.

Books and Brochures

• Assistive Listening Devices for People with Hearing Loss – A Guide for Performing Arts Settings
• Sensory Friendly Programming for People with Social & Cognitive Learning Disabilities
• Design for Accessibility: A Cultural Administrator's Handbook
  This resource was developed by the Accessibility Offices at the National Endowment for the Arts and the John F. Kennedy Center for the Performing Arts and has not yet been updated to reflect the 2010 Regulations on the Americans with Disabilities Act or the 2010 Standards for Accessible Design

Videos

The following videos, developed by the Accessibility Office at the Kennedy Center, are presented by the Association of Performing Arts Presenters, funded by the MetLife Foundation.

Webinars

On March 15, 2011 the U.S. Department of Justice's 2010 Revised Regulations on the Americans with Disabilities Act (ADA) become enforceable. These regulations notably include provisions regarding the sale of accessible tickets, including providing people with disabilities with the opportunity to purchase tickets using the same methods available to patrons without disabilities. While you may have policies in place and staff trained to sell tickets over the phone and in person at the Box Office, are you ready to sell accessible seats on the Internet?

Selling accessible tickets online impacts everything from your ticketing policies to your website. This webinar reviews the ticketing regulations with a particular emphasis on online sales, including a look at the process and accessibility features that should be built-in from the start.

Presenters:
Sharron Rush, Executive Director,
Knowbility

Betty Siegel, Director of VSA & Accessibility,
The John F. Kennedy Center for the Performing Arts

John Wodatch and Sally Conway,
Disability Rights Section, U. S. Department of Justice

The webinar series opens with an overview of the six major changes in the 2010 Regulations and how they impact arts organizations. If you're new or just need a refresher on the scope of the Regulations, this is the place to start! Topics include:

• Service Animals
• Mobility Devices
• Ticketing
• The 2010 Standards for Accessible Design
• Safe Harbor
• Reduction of Elements

Presenter: Betty Siegel, Director of VSA & Accessibility, The John F. Kennedy Center for the Performing Arts

Presenter: Betty Siegel, Director of VSA & Accessibility, The John F. Kennedy Center for the Performing Arts

• Part 1: What is Accessible Seating, How Should Accessible Seats be Sold and Who Can Buy Them?
  October 19, 2011

  The webinar series opens by answering a few questions:

  • What is accessible seating?
  • How are accessible seats sold?
  • Who can purchase accessible seating and what can I do to prevent fraud?

  Learn the questions and tools that your staff can ask in order to ensure that patrons are accommodated in the seats that they need.

• Part 2: Pricing and Purchasing Multiple Tickets
  October 26, 2011

  In this session, the presenter takes an in-depth look at pricing accessible seating, the definition of companion seats, and handling the sale of multiple tickets.

• Part 3: Releasing Wheelchair Locations
  November 2, 2011

  There are now only three conditions under which accessible locations can be released for general sale. Get the tools you need to develop a sound policy by learning what those conditions are and how they should be applied in your venue.

• Part 4: Ticket Transfers and the Secondary Market
  November 9, 2011

  A patron using a wheelchair arrives at the theater with a ticket for an inaccessible location. A little bit of research reveals that he didn't buy the ticket from you - he bought it on the secondary market. What are your obligations? Learn what the 2010 Regulations stipulate regarding accessible seating, ticket transfers, and the secondary market.

• Part 5: Series Wrap-up - Last Chance to Ask Your Questions
  November 16, 2011

During this session, John Wodatch from the disability Rights Section at U. S. Department of Justice and Betty Siegel from the VSA and Accessibility Office at the Kennedy Center answered questions posed by webinar attendees on accessibility and ticketing regulations.