Information for Patrons and Visitors with Mobility Disabilities
The Kennedy Center strives to make its performances and facilities accessible to all our patrons. For additional information or if you have questions, need assistance, or an accommodation not mentioned below, please contact the Accessibility Office at (202) 416-8727 (voice), (202) 416-8728 (TTY), or firstname.lastname@example.org.
All entrances to the building, theaters, restaurants, and gift shops are accessible. Elevators operate between the garage, Foyer, and Terrace levels on the north (States) and south (Nations) sides of the building. Elevators also operate within theaters between the orchestra, tier, and balcony levels.top
All theaters have wheelchair- and scooter-accessible locations where patrons can remain in their wheelchairs or transfer to theater seats. Patrons who cannot or do not wish to transfer from their wheelchairs to a theater seat should request wheelchair-accessible locations when ordering tickets. Seats with removable armrests are available in the Terrace Theater, Concert Hall, Opera House, Eisenhower Theater, and Family Theater. Bariatric chairs are available in the Eisenhower Theater with advance notice.
Wheelchair accessible seating may be purchased by phone, in person, and online. For personal assistance selecting accessible seats or for more information about accessibility for a person with a disability, please contact the InstantCharge Services Desk at (202) 416-8528 (voice) or (202) 416-8524 (TTY) Monday through Sunday from 10:00 a.m. to 9:00 p.m.top
All public restrooms are wheelchair accessible. Companion care restrooms are located in the Hall of Nations; on each level in the Concert Hall, Opera House, and Eisenhower Theater; on the lobby level of the Family Theater and Terrace Theater; and on the Terrace level in the States Gallery. Locate on maptop
Courtesy wheelchairs are available by reservation and are located at the Visitors Center in the Hall of States. Patrons may reserve wheelchairs in advance by calling the Friends of the Kennedy Center Volunteers at (202) 416-8340, 10 a.m. to 9 p.m. daily. A limited number of bariatric wheelchairs and wheelchairs with elevating leg-rests are available on a first-come, first-served basis.
It is strongly recommended that patrons who do not normally use a wheelchair bring a friend or companion to assist them in maneuvering the wheelchair around the Kennedy Center. Volunteers can make arrangements for patrons to borrow wheelchairs but are unable to leave their posts to assist patrons in moving around the building.
Please see the Curb to Seat Service section for additional information.top
Curb to Seat Service
Kennedy Center doormen are available starting one hour before performances begin to assist patrons in getting from the front of the building to the theaters. At the theater, Access Ushers are available to assist patrons to their seats or wheelchair-accessible locations. Mobility aids that cannot be stored safely within the patron’s seating area and wheelchairs for those patrons who transfer to a theater seat will be stored outside the theater as close as possible to patron’s seat. At intermission, Access Ushers make every effort to check in with patrons who may need assistance getting to restroom entrances or intermission bars. At the conclusion of the performance, Access Ushers are available to assist patrons to the elevator banks or the front of the building.
Please note: Doormen are not available after performances and may not be available prior to Millennium Stage performances. Staff, volunteers, doormen, and ushers are not able to assist patrons in transferring to or from a wheelchair, theater seat or vehicle; operate motorized mobility aids such as scooters and Segways; or to provide personal attendant services such as assisting patrons in the restroom, with taking medications, or with similar activities. Ushers are not permitted to accompany patrons into the parking garage.top
Due to ongoing construction, accessible parking spaces may be temporarily relocated to the east side of the motor lobbies in the parking garage. Van-accessible spaces are still available on Level C South.
Designated accessible parking for vehicles bearing valid Department of Motor Vehicles (DMV) disability parking placards or license plates is available on a first-come, first-served basis. Accessible parking spaces and automatic doors are located on the west side of the motor lobbies on all three levels of the garage. Van-accessible parking for vehicles that are over six feet in height is only available on the south (Nations) side of Level C in the parking garage.
For more information about parking, please visit the Directions and Parking page or call (202) 416-7982 (voice) or (202) 416-8524 (TTY), Monday through Friday from 9 a.m. to 5 p.m.top
All Kennedy Center shuttle buses are equipped with a wheelchair lift with a capacity of 500 pounds. These red vans run between the Foggy Bottom-George Washington University Metro Station (on the Orange and Blue lines, at 23rd and I streets, NW) and the Kennedy Center approximately every 15 minutes. Please visit the Directions and Parking page for more information.top
Important Phone Numbers
Accessibility Office:TTY (202) 416-8728
Voice (202) 416-8727
Hours: Mon.-Fri., 10 a.m.-6 p.m.
Information and Tickets:TTY (202) 416-8524
Voice (202) 467-4600
Out-of-Town (800) 444-1324
Hours: Daily, 10 a.m. to 9 p.m.
Subscriptions Office:TTY (202) 416-8518
Voice (202) 416-8500
Hours: Mon.-Fri., 10 a.m.-5 p.m.
Group Sales Office:TTY (202) 416-8410
Voice (202) 416-8400
Hours: Mon.-Fri., 10 a.m.-6 p.m.
Voice (202) 416-7984
Hours: Mon.-Fri., 9 a.m.-5 p.m.
Call 202-416-7987 evenings and weekends