Information for Patrons and Visitors who are Blind or have Low Vision
The Kennedy Center strives to make its performances and facilities accessible to all our patrons. For additional information or if you have questions, need assistance, or an accommodation not mentioned below, please contact the Accessibility Office at (202) 416-8727 (voice), (202) 416-8728 (TTY), or firstname.lastname@example.org.
Large print Playbills are available at all performances. Braille Playbills are available at all performances with the exception of dance. Both large print and Braille may be obtained from the head usher or ticket taker.
Other Kennedy Center print materials will be made available in alternate formats upon request with at least two weeks' notice. To request a document in an alternate format, please contact the Accessibility Office at (202) 416-8727 (voice), (202) 416-8728 (TTY), or email@example.com
Audio description is scheduled for select Kennedy Center events throughout the year. Using a single earpiece connected to an infrared headset, patrons who are blind or have low vision can listen to trained audio describers give live, verbal descriptions of actions, costumes, scenery, and other visual elements of a performance.
Patrons who wish to listen to the description must pick up a headset. Headsets are distributed free-of-charge on a first-come, first-served basis from the:
- Hall of States ALD Desk for the Opera House and Eisenhower Theater;
- Hall of Nations coatroom for the Concert Hall; and
- entrances to the Terrace Theater, Theater Lab, Millennium Stage, Terrace Gallery, and Family Theater.
Search our calendar for a complete list of upcoming audio-described performances, or contact the Instant-Charge Services Desk at (202) 416-8528 (voice).
To receive free monthly notices about upcoming audio-described events, please send your name, mailing address, and e-mail address to firstname.lastname@example.org with “Subscribe Audio Description Alerts” in the subject line.
The Kennedy Center also offers audio description upon request. Requests to audio describe non-designated events must be received at least two weeks prior to the event by the Accessibility Office at (202) 416-8727 (voice), (202) 416-8728 (TTY) or email@example.com. These requests are subject to the availability of a describer and are provided at the discretion of the management.top
Curb to Seat Service
Kennedy Center doormen are available starting one hour before performances begin to assist patrons in getting from the front of the building to the theaters. Once at the theater, Access Ushers are available to assist patrons to their seats or wheelchair-accessible locations.
Please note: Doormen may not be available prior to Millennium Stage performances. Staff, volunteers, doormen, and ushers are not able to assist patrons in transferring or to provide personal attendant services.top
Due to ongoing construction, accessible parking spaces may be temporarily relocated to the east side of the motor lobbies in the parking garage. Van-accessible spaces are still available on Level C South.
Designated accessible parking for vehicles bearing valid Department of Motor Vehicles (DMV) disability parking placards or license plates is available on a first-come, first-served basis. Accessible parking spaces and automatic doors are located on the west side of the motor lobbies on all three levels of the garage. Van-accessible parking for vehicles that are over six feet in height is only available on the south (Nations) side of Level C in the parking garage.
For more information about parking, please visit the Directions and Parking page or call (202) 416-7982 (voice) or (202) 416-8524 (TTY), Monday through Friday from 9 a.m. to 5 p.m.top
Touch tours of the Kennedy Center are available upon request with two weeks' advance notice. To request a touch tour, contact the Accessibility Office at (202) 416-8727 (voice), (202) 416-8728 (TTY), or firstname.lastname@example.org; or visit the Guided Tours page and complete the Accessible Tour request form.top
Important Phone Numbers
Accessibility Office:TTY (202) 416-8728
Voice (202) 416-8727
Hours: Mon.-Fri., 10 a.m.-6 p.m.
Information and Tickets:TTY (202) 416-8524
Voice (202) 467-4600
Out-of-Town (800) 444-1324
Hours: Daily, 10 a.m. to 9 p.m.
Subscriptions Office:TTY (202) 416-8518
Voice (202) 416-8500
Hours: Mon.-Fri., 10 a.m.-5 p.m.
Group Sales Office:TTY (202) 416-8410
Voice (202) 416-8400
Hours: Mon.-Fri., 10 a.m.-6 p.m.
Voice (202) 416-7984
Hours: Mon.-Fri., 9 a.m.-5 p.m.
Call 202-416-7987 evenings and weekends