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Phone Numbers

General: 202-416-8000

Tickets & Information: (202) 467-4600

Toll-Free: (800) 444-1324

TTY (202) 416-8524


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FAQ

How Do I Acquire Accessibility Services
The Kennedy Center is committed to serving persons with disabilities. Our award-winning Accessibility Office at the Kennedy Center strives to make the cultural arts accessible to people with disabilities by removing barriers and providing opportunities. Learn more about Accessibility policies.
Do you sell discounted tickets for teachers?

As of April 15, 2005, full-time teachers can receive a 15% discount on tickets for qualifying public performances at the Kennedy Center.

To be eligible for this program, individuals must:

Be employed as full-time teacher for any grade level

  • Kindergarten through grade 12 (includes public, charter, private, parochial, and home schools).
  • Purchase your ticket in person at the Kennedy Center Box Office.
  • Present photo identification issued by a school or school system or an official document showing that you are currently employed in the education of young people (e.g. check stub, contract, certificate from state) along with official photo identification (driver's license, government ID, etc.).

This offer is good for only one ticket per each qualifying public performance at the Kennedy Center.

Restrictions:
Offer subject to availability. Not valid in combination with any other offer. Not valid on previously purchased tickets. Teacher discount not valid for weekday school performances, the Kennedy Center Honors and other award shows, Galas and other benefit performances, independently presented programs such as The Washington Ballet, and Washington Performing Arts Society events, and other specifically designated performances. For questions regarding specific qualifying events, please visit the Box Office.

Do I have to purchase a ticket for my child?
Every patron, regardless of age, must have a ticket to attend performances at the Kennedy Center. Please carefully consider whether a performance is appropriate for children before planning to attend with young people. Also, please be aware that children who are disruptive will not be allowed to remain in the theater. Be considerate of others in the audience and of your young person’s comfort.
Do you sell discounted tickets for students/military/senior citizens?
For a limited number of events, the Kennedy Center does offer specially priced tickets to eligible patrons. Specially priced tickets are subject to availability.
How can I purchase tickets by phone?
Tickets may be charged by phone through Instant-Charge at (202) 467-4600 from 10 a.m. to 9 p.m. daily. The toll-free number is (800) 444-1324.The TTY number for purchasing tickets is (202) 416-8524. There is a service charge for phone orders. Instant-Charge accepts Visa, MasterCard, and American Express. Tickets ordered by phone at least 14 days in advance will be mailed, or may be picked up at the Box Office at your request. You must show your credit card when picking up your tickets. For all other ticket-related customer service inquiries, call the Advance Sales Box Office at (202) 416-8540.
What can be purchased with a gift certificate?
Kennedy Center gift certificates can be redeemed by purchasing tickets to Kennedy Center performances or buying Gift Shop items online or in the Shops. They cannot be used for special events (galas, Honors, etc.), at any of the dining facilities.
How can I purchase tickets at the Box Office
The central Box Office for all theaters is located in the Kennedy Center's Hall of States. Regular Box Office hours are Monday through Saturday, 10 a.m.–9 p.m., and Sundays and holidays, noon–9p.m. Sixty minutes of free parking is available for patrons making ticket purchases and exchanges with validation from the Box Office. Free parking is not available from the Columbia Plaza garage. The Box Office accepts cash, checks, travelers checks, MasterCard, Visa, and American Express.
How can I purchase tickets by mail?
If you wish to order through the mail, you may download mail order form [requires Adobe Acrobat Reader]. Fill in the form and send it to: Kennedy Center (name of attraction) P.O. Box 101510 Arlington, VA 22210 There is a service charge of $6.00 per mail order. Please allow at least two weeks for processing.
How can I buy "Standing Room Only" Tickets?
Standing Room Only tickets may become available for Kennedy Center presentations in the Opera House and Eisenhower Theater. (Please note: there is no standing room in the Concert Hall, Family Theater, Theater Lab, and Terrace Theater.) Standing Room Only tickets will be sold at the Kennedy Center Box Office and by phone at (202) 467-4600 once a performance has sold out. The limit is two (2) tickets per order. For all other ticket-related customer service inquiries, call the Advance Sales Box Office at (202) 416-8540.
How can I purchase tickets?

There are four ways to purchase tickets to Kennedy Center performances: online, at the box office, by phone through instant-charge, or by mail. Tickets for Kennedy Center performances usually go on sale about two months before the engagement begins. For more information about ticket sales call (202) 467-4600 from 10 a.m. to 9 p.m. daily. For all other ticket-related customer service inquiries, call the Advance Sales Box Office at (202) 416-8540.

Please Note: All sales are final. All persons regardless of age must have a ticket for ticketed events. Please carefully consider whether a performance is appropriate for children before planning to attend with young people. Also, please be aware that children who are disruptive will not be allowed to remain in the theater. Be considerate of others in the audience and of your young person’s comfort.

How do I get to the Kennedy Center?
For directions from D.C., Virginia, and Maryland, please visit the directions page.
Is there always parking at the Kennedy Center?
Parking is available to patrons on a first-come, first-served basis. It is possible for the parking garage to become full on busy performance days. Columbia Plaza, at 2400 Virginia Avenue, has an abundant number of parking spaces available to Kennedy Center patrons. Columbia Plaza is a short walk from the Kennedy Center. Other off-site parking is available at the Watergate garage, but on a limited basis. Enter the Watergate garage from New Hampshire Avenue opposite the Saudi Embassy. You may call (202) 416-7988 with any questions about the Kennedy Center parking facility.
What is the closest Metro station?
The Foggy Bottom/George Washington University Station (23rd and I) is the closest stop. It is a short walk via New Hampshire Ave. OR you can use the FREE Kennedy Center Show Shuttle (signs are towards the left as you exit the escalator). It departs every 15 minutes from 9:45 a.m.-midnight Monday-Friday, 10 a.m.-midnight Saturdays, and noon-midnight Sundays and holidays.
Where can I catch the free shuttle to and from the Metro?
The signs for the Show Shuttle are to the left as you exit the escalator. It departs every 15 minutes from 9:45 a.m.-midnight Monday-Friday, 10 a.m.-midnight Saturdays, and noon-midnight Sundays and holidays.
How do I change or update my personal information and preferences?
Once you have registered as a Kennedy Center Patron, use your User Name and Password to log in on our website. Once you have logged in, click on the My Account link and then click the link to “Edit your Profile.” You can then update your personal information, change your User Name and Password, or update your preferences to remove yourself from the mailing list.
Is everything in the shops on the website?
Due to our high merchandise changeover, not everything in the shops is on the website. We do have our most popular staple merchandise that we usually carry, and then our merchandise correlates to the shows that are playing. If you would like to know if we have anything in particular, please call 202-416-8343 and we will be happy to help you. We do take telephone and web orders and can mail merchandise.
Is the merchandise the same in both shops?
No. Much of our most often purchased items are in both shops. However we have more high-end merchandise in our Hall of States Gift Shop and more children’s and sale items in our Lobby Level A Gift Shop. In addition, when shows are in the building, the Hall of States Gift Shop carries more show related merchandise.
This is a gift. Can it be returned?
All items in sale condition may be returned within 30 days with a receipt. If an item is a gift, simply ask for a gift receipt at the time of purchase.
I do not see my discount on my purchase.
Member or other discounts do not apply when items are discounted significantly.
I'm I able to purchase group tickets for Hamilton?
At this time, we have not received any group sales information from the show’s producers. You can however place a Pending Request for a group order by calling our group sales office at (202) 416-8400. A Pending Request does not guarantee you tickets to any performance, but holds a place for you in the pending group reservation queue. A group ticket order is not confirmed until a Group Sales Contract is executed.
Do I have to purchase a ticket for my child?
Every patron, regardless of age, must have a ticket to attend performances at the Kennedy Center. Please carefully consider whether a performance is appropriate for children before planning to attend with young people. Also, please be aware that children who are disruptive will not be allowed to remain in the theater. Be considerate of others in the audience and of your young person’s comfort.
Do you sell discounted tickets for students/military/senior citizens?
For a limited number of events, the Kennedy Center does offer specially priced tickets to eligible patrons. Specially priced tickets are subject to availability.
If I have a disability, should I note it on the application? When should I notify the Kennedy Center of this disability?
The disability should not be noted on the application, but you may contact Human Resources if you need to request an accommodation in completing the application or thereafter. In accordance with the Americans with Disabilities Act (ADA), the Kennedy Center will provide reasonable accommodation to applicants who make their requests known in advance.
What happens if I submit a resume without a cover letter that is called for in the job posting?
Failure to submit the requested information may result in a candidate's elimination from further employment consideration.
What’s an Internship? How do I find out about internships?
Internships serve as a means for students to gain practical, professional experience and to augment their academic knowledge. Students learn by actually taking part in an organization and observing how things are run. Internships may or may not be paid. For information on internships, please contact the Kennedy Center’s Internship Coordinator, Education Department at (202) 416-8897.
Thanks for your help, but what if I still have questions?
If you have questions, comments, or feedback on the employment process or this web site, you may email the Human Resources Department or call (202) 416-8604.
Is this performance appropriate for my child?
That depends on a parent's particular sensibility regarding the age and maturity level of the child in question. The performances we offer to patrons of all ages are as socially and morally edifying as they are entertaining to watch and that enforcing any policy on age restrictions means little in lieu of a parent’s own judgment.
Can I download an archived performance?
No. Millennium Stage performances are only available on the Kennedy Center website in streaming format.
Do I need a ticket?
Tickets are not distributed for Millennium Stage events unless otherwise noted. Events are always free.
What time should I arrive to ensure I get in?
The seated section usually opens at 5:30 p.m. and the performance is scheduled to start by 6 p.m. unless otherwise noted. Crowd sizes vary by popularity, which is the greatest factor in determining seating availability. There have been shows where crowds began lining up for seating hours before the performance began.
Is this performance appropriate for my child?
That depends on a parent's particular sensibility regarding the age and maturity level of the child in question. The performances we offer to patrons of all ages are as socially and morally edifying as they are entertaining to watch and that enforcing any policy on age restrictions means little in lieu of a parent’s own judgment.
What to expect during the performance
For the performance, please remember to turn off all cell phones, pagers, watch alarms or any other device that might make noise.

Also, please unwrap any candies before the performance begins.

Audience cues can often be taken from the house lights. If the lights are up, talking is permitted, if the lights are down, talking is discouraged.
Can you tell me why the sound quality within the Opera House sometimes varies from show to show?
The overall performance experience for our patrons is of the utmost importance to us. The Kennedy Center Opera House ranks among the top venues in the world acoustically, receiving warm and generous comments from performers and patrons alike. Additionally, when we have performances with amplified sound that are produced in-house, we have had good success. However, some touring productions have occasionally had difficulty with sound in this venue. Touring theater productions bring their own sound equipment and operators, which can be challenging with regard to audio clarity due to a variety of factors, such as a combination of audio equipment selections made for the overall tour (which are not venue-specific) as well as audio operator choices. We are actively taking steps towards enhancing our oversight of sound in relation to these productions to provide the best possible acoustical environment for our patrons.
Is this performance appropriate for my child?
That depends on a parent's particular sensibility regarding the age and maturity level of the child in question. The performances we offer to patrons of all ages are as socially and morally edifying as they are entertaining to watch and that enforcing any policy on age restrictions means little in lieu of a parent’s own judgment.
I lost an item while visiting the Kennedy Center, is there a "Lost and Found"?
If you lose an item while visiting the Kennedy Center, please call the Security Office at (202) 416-7900. Found items are logged in to a database and are held in a secure location for up to 90 days. When attempting to retrieve an item, see the security officer posted in the Hall of Nations outside the Concert Hall stage door. They will direct you to the Security Office, where you will need to present valid identification.
What restaurants are near the Kennedy Center?
There are many fine restaurants in the vicinity of the Kennedy Center. For more information on nearby restaurants, please visit our local restaurants page.
What are the theater performances being offered for a subscription?
For the 2016-2017 season, we are presenting the following productions in our Broadway package: The Curious Incident of the Dog in the Night-Time, A View From the Bridge, Into The Woods, Wicked, Chicago, Hedwig and the Angry Inch, The Sound of Music, Cabaret, and The King and I. Our Dazzling Dramas package includes The Curious Incident of the Dog in the Night-Time; A View From the Bridge; Needles and Opium; Antigonón, un contingente épico; Petrol Station; The Gabriels; Battlefield; and Three Sisters.
How do I purchase additional tickets for the 2016-17 season?
Additional tickets for performances in the season to which you subscribe may be purchased by calling the Subscriptions Office at (202) 416-8500, if they are not currently on sale to the public. Additional tickets to performances that are currently on sale to the public may be purchased by calling Instant Charge at (202) 467-4600. Please mention that you are a subscriber when calling. For all other ticket-related customer service inquiries, call the Advance Sales Box Office at (202) 416-8540.
When can I begin to exchange my tickets?
Once you have received your tickets by mail, you may make any changes necessary with our Advance Sales Box Office
Do I get to pick my dates and seats?
For a full series package, your dates are fixed within the package so that we can offer you the same seats each season. These locations are pre-assigned prior to renewal materials being mailed. For a Theater subscriber, if you find that you have any conflicts, you may exchange into another performance date of the same production (same seats not guaranteed) by calling the Advance Sales Box Office at (202) 416-8540 after you receive your tickets in the mail. All seating is done after the order is placed, prior to tickets being shipped. While your seats are not assigned at the time you place your order, we do encourage you to indicate any seating preference or accessibility need.
How do I get my same seats next year?
Full season subscribers of the Broadway Series A & B packages will have renewable locations. While the Dazzling Dramas package does not have renewable locations, subscribers will still receive priority renewal for the 2017-2018 season.
What is the difference between being a full and select series subscriber?
A full series subscriber typically has renewable locations for a pre-fixed package and has access to seating before anyone else for the next season. A select series subscriber has more flexibility in the number of performances and dates for each genre, but having the same seats for each performance is not guaranteed.
Will I be able to buy additional tickets, especially for Hamilton?
At this time, we do not have any additional information regarding Hamilton. Please check back for additional information closer to the 2017-2018 season.
When will Hamilton be on sale?
Single ticket on sale dates for Hamilton have not yet been established. While subscribing to a 2016-2017 full series theater package will ensure first access to Hamilton when you renew into the 2017-2018 Broadway series, there will be many other opportunities to purchase Hamilton tickets. Please check back with us in the coming months for more details.
Where can I make a seating request online?
After selecting the series you would like, you will see on the screen where you must enter the number of seats in your subscription. Below this you will see a blue button that says “+Edit.” Once you click on this, a white note field is expanded. Please enter any seating requests or preferences in this space and hit “Save Changes.” Your notes will appear again in the cart and will be attached to your order.
What is the difference between having a subscription and having a Membership?
A subscription offers a series of tickets for specific performances in advance; usually prior to any individual public sale date. A Membership is established when a contribution is made to the Kennedy Center, allowing for the purchase of single performances prior to the public sale date. For more information regarding Memberships, please contact our membership office at (202) 416-8310.
How do I change or update my personal information and preferences?
Once you have registered as a Kennedy Center Patron, use your User Name and Password to log in on our website. Once you have logged in, click on the My Account link and then click the link to “Edit your Profile.” You can then update your personal information, change your User Name and Password, or update your preferences to remove yourself from the mailing list.
Is this performance appropriate for my child?
That depends on a parent's particular sensibility regarding the age and maturity level of the child in question. The performances we offer to patrons of all ages are as socially and morally edifying as they are entertaining to watch and that enforcing any policy on age restrictions means little in lieu of a parent’s own judgment.
How Do I Acquire Accessibility Services?
Washington National Opera is committed to serving persons with disabilities. Washington National Opera will designate and reserve wheelchair accessible seats exclusively for purchase by persons with disabilities and their companions for every performance. Learn more about Accessibility policies.
What is your Policy on seating for "Late Arrivals"?
For most productions, late seating is not permitted during the performance. Monitors are available outside of the Opera House for late arrivals.

You will be able to take your seat during the first intermission. Please plan your travel carefully, and leave extra time for traffic, parking, and walking to the Opera House.
Is this performance appropriate for my child?
That depends on a parent's particular sensibility regarding the age and maturity level of the child in question. The performances we offer to patrons of all ages are as socially and morally edifying as they are entertaining to watch and that enforcing any policy on age restrictions means little in lieu of a parent’s own judgment.

Phone Numbers

General: 202-416-8000

Tickets & Information: (202) 467-4600

Toll-Free: (800) 444-1324

TTY (202) 416-8524

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