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Job Title: Senior System/Network Administrator
Department: Information Services
Job Type: Full-Time, Regular
Duties:
This position requires hands on, engineer-level understanding of technologies listed below. The selected candidate will need to pass an extensive technical interview and will need to demonstrate complete understanding of designing, installing, maintaining, troubleshooting and monitoring network, server, desktop, security appliances and a variety of infrastructure components.

Under direction, installs, tests, evaluates, modifies, migrates, maintains and decommissions all IT assets including but not limited to computer operating systems, network devices, communications systems, utilities, compilers, packages, and related systems hardware/software. The work of the class involves providing recommendation of the long range plans for future use of IT assets during the design phase and ongoing system administration support thereafter.

In all areas of responsibility, Senior Technician will ensure a high degree of customer service and will incorporate various approaches to meeting business needs, demonstrating patience, creativity, and problem solving techniques. The Senior Technician has frequent interaction with Kennedy Center colleagues, and must be effective in interpersonal communications and request resolution in a dynamically changing, fast - paced, high pressure atmosphere.

The Senior Technician will assist members of the Information Systems and Information Technology teams in supporting Kennedy Center business applications, processes, systems, and networks to enable the organization to meet overall institutional goals consistent with Responsible Information Management and other applicable policies and regulations.

Responsibilities Include:

Provides expert-level support for Center-wide technology programs; assists with the design, implementation, maintenance, security and day-to-day operations of all IT assets; performs as the technical expert for overall IT infrastructure. Periodically performs preventative maintenance of all IT assets to keep them up-to-date by installing/applying latest security and recommended patches/fixes that are released by vendors. Monitors performance, availability and capacity of IT assets and informs management periodically for any potential concerns.

Works towards fulfillment, and resolution of incident tickets and requests, ensuring the most timely and satisfactory resolution possible within defined Service Level Agreements are implemented in timely manner. Contributes to incident resolution by diagnosing and troubleshooting the incidents, gathering additional information, follows change control processes, updates incident tickets with current information, proactively documenting status for each incident ticket, escalating issues to other technical resources and/or management as appropriate, and participates/monitors the resolution and/or root cause analysis process.

Monitors compliance with Responsible Information Management, Acceptable Usage, and other IT policies, including relevant Kennedy Center institutional policies, laws and regulations. Ensures that both physical and logical security of IT assets are in place.

Creates, develops maintains documents and implements "Repeatable IT Processes". Follows general IT, Vendor Best Practices and processes based on best - practice frameworks such as ITIL. Interacts, provides guidance and assistance to vendors and/or full-, part-time, and/or hourly employees, as required.

Develops and maintains documentation and provides periodic status reports to management.
Education/Experience/Skills
Five or more years of experience as a system/network administrator role in IT operations. Strong organizational skills and ability to judge and juggle multiple, changing priorities. Established experience in developing and adhering to, and communicating technical standards, responsible information management policies, and processes. Ability to understand and follow industry best-practices. Strong Customer service and interpersonal skills; telephone etiquette. Strong oral and written communication skills (technical and non- technical). Ability to maintain a high level of client trust and confidence in the understanding of and concern for clients' needs. Must possess a motivated and team - player work ethic.

Demonstrated strength in problem - solving, including the ability to creatively apply appropriate workarounds and engage in root - cause resolution. Significant experience with following technologies is desired. WINDOWS Operating System and Windows OS Infrastructure Components (Exchange, AD, DNS, NLB, ADAM, Share Point 2010, Group Policies, Citrix Presentation Server, Security Management applications such as Tripwire Enterprise and Log Center etc.), Linux OS Based Appliances, F5 Big IP, VMWARE Infrastructure, IT Security, Networking, CISCO Switches and Routers, CISCO IDS/IPS/ACS Appliances, Check Point Fire Walls and VPN Appliances, TCP/IP, LAN/WAN, IPv4 and IPv6, SAN, RAID, Brocade Switches.

Strong knowledge or certification in the ITL 2.0/3.0 Service Management Framework. A+, MCP/MCSE/MSTS or other industry Certification or demonstrated equivalent technical proficiency. Bachelor's degree in Computer Science, Information Technology, or equivalent experience.

To Apply:
Submit cover letter and resume including salary requirements. Telephone inquiries will not be accepted. Qualified minorities and people with disabilities are encouraged to apply. EOE