Contact Us
We're happy to help get you the answers you need. You can check out the frequently asked questions below or contact us by email or phone.
Call Us
General: (202) 416-8000
Tickets & Information: (202) 467-4600
Advance Sales Box Office: (202) 416-8540
Toll-Free: (800) 444-1324
Subscriptions: (202) 416-8500
Group Sales: (202) 416-8400
Donations & Membership: (202) 416-8310
Education: (202) 416-8800
Accessibility: (202) 416-8727
Frequently Asked Questions
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Do you have any resources or programs for educators who are working with students with disabilities?
Yes! We have a series of lesson plans, publications, and other resources available online lesson plans, publications, and other resources available online for educators and parents.I have questions about how to provide accessibility at my arts organization. Who can I contact?
Please feel free to contact the Accessibility Office at (202) 416-8727 or access@kennedy-center.org. You can also take a look at our resources for arts administrators!What is VSA and how can I find out more about it?
VSA, the international organization on arts and disability, was founded by Ambassador Jean Kennedy Smith to provide arts and education opportunities for people with disabilities and increase access to the arts for all. Learn more about VSA and its programs.Where can I find information about accessibility?
Please visit our Accessible Services page for more information about accessibility accommodations and services—and feel free to contact us if you have questions.Who can I contact if I have questions or want to request an accommodation?
The Kennedy Center welcomes people with disabilities. Please contact the Accessibility Office at (202) 416-8727 or access@kennedy-center.org. We are glad to help! -
Can I buy a gift Membership for someone else or make a gift in someone’s honor?
Absolutely! Please call our office at (202) 416-8310 so we can ensure the gift is properly recorded and communicated to your gift recipient.How can I become a Member? Is my Membership tax-deductible?
Members make an annual Membership gift of $75 or more. Your Membership gift may be made online or by calling Member Services at (202) 416-8310. Membership gifts are tax-deductible, minus the fair market value of goods and services.How can I support the Kennedy Center?
There are several ways to support the Center. By becoming a Member you will receive exclusive behind-the-scenes benefits and access. Membership gifts can be designated to the National Symphony Orchestra, Washington National Opera, Ballet and Dance programs, or all Kennedy Center programs. Kennedy Center National Patrons make fully tax-deductible gifts in support of all Kennedy Center programs nationwide. There are no benefits associated with National Patrons gifts. Visit the support section of the website to learn more about other giving programs, such as making a gift of time by becoming a Friends Volunteer and making a gift through your Will and Estate Plans.How do I make a contribution?
The Kennedy Center can accept many types of charitable gifts, including credit card, check, gifts of appreciated securities, and gifts via donor-advised funds. To make a gift online please visit our support page. For information on making another type of gift, visit our donation resources page.What does it mean to decline my Member benefits?
Certain Member benefits, such as events and receptions, have a cost to the Center associated with them. In accordance with IRS regulations, the value of these benefits must be deducted from the amount you can claim when filing taxes. Benefits with a taxable value are indicated by a ^ in the benefit listings on the Membership pages.Should you wish, you can decline benefits, allowing you to claim the full value of your gift for tax purposes. Members who decline benefits are still eligible to receive benefits without a value of goods and services, including Ticket Priority.
What is the difference between a Subscription and a Membership?
A Subscription offers a series of tickets for specific performances in advance, typically before individual public sales dates. A Membership is a type of philanthropic contribution. The Member receives special benefits, such as exclusive events and access to tickets before the general public, as well as a tax deduction.Why does the Kennedy Center need my support? Isn’t it federally funded?
As President Kennedy’s memorial, the Center does receive federal appropriations. However, those appropriations can be used only for the operation and maintenance of the building. That means we must rely on contributed and earned income to pay for all of our artistic and educational programming. As ticket sales cover only about half of our total budget, your contribution is vital to helping us fulfill our mission of ensuring children and adults nationwide are able to create, experience, learn about, and engage with the arts.Have more questions about supporting the Center or Member benefits? Please visit our donation FAQ and Resources page. -
How do I learn more about obtaining tickets to performances for schools and families?
The current school brochure and registration form can be found at the following link: School Brochure, Events for Young Audiences: weekend family performances: Find Tickets. For Title I schools interested in attending school day performances, the Kennedy Center is pleased to offer assistance through the ”Get on the Bus” Scholarship Program. For Title I schools and community-based organizations serving under-resourced communities who are interested in attending evening and weekend performances, the Kennedy Center has the MyTix Community Program. Millennium Stage has free performances every day.What are the Kennedy Center‘s national education programs?
Education at the Kennedy Center includes the following nation-wide programs: Partners in Education, Turnaround Arts, Kennedy Center American College Theater FestivalWhat are the Kennedy Center’s local education programs serving schools and educators?
CETA (Changing Education Through the Arts) program provides professional learning opportunities for educators offering workshops that both teach the arts and integrate the arts with other subject areas. DC Schools and Community Initiatives: Kennedy Center has in-depth partnerships with DC public and public charter schools inclusive of artists in schools programs, professional development for teachers, and performance attendance.What other education opportunities and resources are available?
Please visit the Education Division webpage to explore resources and a large variety of opportunities for individuals, families and schools locally, nationally, and internationally. -
Thanks for your help, but what if I still have questions about employment?
If you have additional questions, comments, or feedback, please call the Human Resources Department at (202) 416-8604What is it like to work at the Kennedy Center? How do I find out about open positions at the Kennedy Center?
As the nation’s performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Diversity is a critical component of our mission, vision, and values. Our staff exhibits a wide variety of perspectives and experiences which enable us to foster and strengthen an environment of diversity and inclusion. We get to come to work each day and present amazing productions, events, and artistic and education programs to a diverse and ever-growing community of patrons. We genuinely love what we do and are looking for others who share this passion! If you're interested in working for the Kennedy Center, please search open positions by visiting our About page. Due to the high volume of applications we receive on a daily basis for open positions, we are unable to personally respond to all applicants but we will absolutely be in touch if there is interest in your resume.What’s an Internship? How do I find out about internships?
The Kennedy Center Internship (KCI) Program is a holistic and rigorous professional development program designed to elevate the next generation of leaders in the arts, cultural, and non-profit fields. Kennedy Center Interns spend a significant amount of their time at the Kennedy Center in individual placements, gaining valuable work experience and technical skills in their chosen field. The Kennedy Center Internship Program is an unpaid program. Applicants must be rising college sophomores, juniors, seniors or within one year post undergraduate degree, or currently enrolled in a master's program. The Experiential Education Initiative (EEI) Internship is a semester-long, paid internship for individuals with intellectual disabilities, 19 to 30 years of age. The program also provides access to cultural arts experiences at the Kennedy Center, opportunities for social and personal growth, and develops work-readiness skills for success in transition to the workplace. With meaningful, experiential hands-on opportunities, EEI interns will explore today's varied careers in a performing arts environment. For more information on both the KCI and EEI Internship Programs, please visit the Internships and Fellowships page. page. If you have additional questions about the Kennedy Center Internship (KCI) Program, please contact the Kennedy Center’s Internship & Fellowship Coordinator at (202) 416-8814. For questions regarding the Experiential Education Initiative (EEI) Internship, please contact the Special Education Program Coordinator at (202) 416-8742. -
I do not see my discount on my Gift Shop purchase.
Sale merchandise cannot be discounted any further.Is everything in the Shops on the website?
Due to our high merchandise changeover, not everything in the Shops is on the website. We do have our most popular staple merchandise that we usually carry, and then our merchandise correlates to the shows that are playing. If you would like to know if we have anything in particular, please call (202) 416-8343 and we will be happy to help you. We do take telephone and web orders and can mail merchandise.Is the merchandise the same in both Shops?
No. Much of our most-often purchased items are in both Shops. However, we have more high-end merchandise in our Hall of States Gift Shop and more children’s and sale items in our Lobby Level A Gift Shop. In addition, when shows are in the building, the Hall of States Gift Shop carries more show-related merchandise.This is a gift. Can it be returned?
All items in sale condition may be returned within 30 days with a receipt. If an item is a gift, simply ask for a gift receipt at the time of purchase. -
Can I print my group sales tickets at home?
It is currently not possible to print group sales tickets at home.Do I have to purchase a ticket for the children in my group?
Every patron, regardless of age, must have a ticket to attend performances at the Kennedy Center. Please carefully consider whether a performance is appropriate for children before planning to attend with young people. Also, please be aware that children who are disruptive will not be allowed to remain in the theater. Be considerate of others in the audience and of your young person’s comfort.Do you sell discounted tickets for students/military/senior citizens?
Please refer to the Box Office FAQ for information on single ticket discounts for students, military, and senior citizens. For select performances we offer student and/or senior group discounts for parties of 20 or more. We are unable to offer military group discounts at this time.How do I purchase group tickets?
Call the Group Sales Office at (202) 416-8400, Monday through Friday, 10 a.m. to 5 p.m., and one of our experienced Group Sales Associates will provide you with personalized customer service. You can also email groupsales@kennedy-center.org or visit the Group Sales page for more information.How many people do I need to qualify for a group sale?
Group sales are available for most performances and require a minimum of 10 tickets for Washington National Opera performances, 15 tickets for Shear Madness performances, and 20 tickets for all other performancesHow much is the group sales discount?
Group sales discounts are available for most performances, and the amount of the discounts varies.What are the benefits of purchasing tickets through a group sale?
By purchasing your tickets through a group sale, you can receive priority seating in advance of single tickets going on sale to the general public, a group sales discount for select performances, a discounted handling fee of 6% per ticket (the handling fee for single tickets purchased online or over the phone is 14% per ticket), optional complimentary FedEx ticket delivery, personalized customer service from a Group Sales Associate, assistance with coordinating group dining, the ability to rent special event space within the Kennedy Center at an additional fee, and other benefits -
Can I nominate someone to receive a Kennedy Center Honor?
Yes! You can submit a Kennedy Center Honors Recommendation on our website.How are the Honorees selected?
The Honors recipients are recognized for their lifetime contributions to American culture through the performing arts—whether in music, dance, theater, opera, motion pictures, or television—and are confirmed by the Executive Committee of the Center’s Board of Trustees. The primary criterion in the selection process is excellence. The Honors are not designated by art form or category of artistic achievement; the selection process, over the years, has produced balance among the various arts and artistic disciplines. Recommendations for Honorees are solicited from the Kennedy Center Board of Trustees, the artistic community, and the general public. This year’s selected Honorees were chosen based on the recommendation of the Center’s Special Honors Advisory Committee, which is composed of Kennedy Center leadership, Trustees, artistic partners, and past Honorees. These individuals play a critical role in the evaluation and selection process and the Kennedy Center is indebted to them for their involvement.How can I get tickets to attend the Kennedy Center Honors?
As a major fundraiser for the Center’s arts and education programs, tickets to the Honors are first made available to Kennedy Center donors. Any remaining tickets are then made available to members of the public on an as-requested basis. For more information regarding honors ticketing policies, please send your name and address to honors@kennedy-center.org .Where can I watch footage of past Honors broadcasts?
A library of past performances is in the video gallery on our website. -
How do I get my parking passes?
Purchased passes are available via the Account Page. Print your passes to enter the garage.How do I get to the Kennedy Center?
For directions from D.C., Virginia, and Maryland, please visit the directions page.Is there always parking at the Kennedy Center?
Parking is available to patrons on a first-come, first-served basis. It is possible for the parking garage to become full on busy performance days. Other off-site parking is available at the Watergate garage and Columbia Plaza at 2400 Virginia Avenue., but on a limited basis. Enter the Watergate garage from New Hampshire Avenue opposite the Saudi Embassy. You may call (202) 416-7988 Monday through Friday between 9 am to 5 p.m. with any questions about the Kennedy Center parking facility.What is the closest Metro station?
The Foggy Bottom/George Washington University/Kennedy Center Station (23rd and I) is the closest stop. It is a short walk via New Hampshire Ave. OR you can use the FREE Kennedy Center Shuttle (signs are at the street curb as you exit the Metro escalator). It departs every 15 minutes from 9:45 a.m.-11:30 p.m. Monday-Thursday, 9:45 a.m.-midnight Fridays and Saturdays, and 11:45 am – 11 p.m. Sundays, and 4–11 p.m. on Federal holidays.What is the cost of parking at the Center?
The cost is $23 at the parking gate (pay upon entry) OR at a discount rate of $20 (pre-purchase) online at www.kennedy-center.org/calendar/parking.Where can I catch the free shuttle to and from the Metro?
The signs for the shuttle are at the curb side as you exit the Metro escalator. You can take the Shuttle at the Kennedy Center across from the entrance to the Hall of Nations. -
Kennedy Center policy concerning visitor photography and videography of the interior and exterior of the building.
The Kennedy Center encourages patrons and casual visitors to capture photos and videos within public spaces, including all exterior grounds, as well as interior spaces such as the Hall of States, Hall of Nations, Grand Foyer, and REACH Pavilions. Still and video photography are not permitted within theaters and during most performances unless otherwise stated via signage or with the express permission of Kennedy Center staff.For the safety of visitors, cameras must be self-contained and hand held; detachable lenses may not exceed 5” in length; and the use of tripods, monopods, and selfie sticks is prohibited.
For events presented by a third-party organization, photography policies are subject to change. To learn more about renting Kennedy Center theaters, visit our Rentals page.
Members of the news media, individuals seeking permissions for commercial or documentary photography/videography, individuals who wish to stage large-scale or formal photo shoots may learn more in our full photography policy.
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How do I inquire about press / media access?
Please visit our Public Relations page for more information and to contact the Public Relations department.Kennedy Center policy concerning visitor photography and videography of the interior and exterior of the building.
The Kennedy Center encourages patrons and casual visitors to capture photos and videos within public spaces, including all exterior grounds, as well as interior spaces such as the Hall of States, Hall of Nations, Grand Foyer, and REACH Pavilions. Still and video photography are not permitted within theaters and during most performances unless otherwise stated via signage or with the express permission of Kennedy Center staff.For the safety of visitors, cameras must be self-contained and hand held; detachable lenses may not exceed 5” in length; and the use of tripods, monopods, and selfie sticks is prohibited.
For events presented by a third-party organization, photography policies are subject to change. To learn more about renting Kennedy Center theaters, visit our Rentals page.
Members of the news media, individuals seeking permissions for commercial or documentary photography/videography, individuals who wish to stage large-scale or formal photo shoots may learn more in our full photography policy.
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Can I review menus for the Roof Terrace Restaurant?
Menus, contact information, group sales information, special event information, and more can be found at the Roof Terrace Restaurant website.Does the Roof Terrace Restaurant take reservations?
Yes, please visit the Roof Terrace Restaurant website for reservations.How do I book a group and review group menu offerings for the KC Café?
To book a group and review group menu offerings for the KC Café, contact Niiyo Madison at NMadison@Kennedy-Center.org.What restaurants are near the Kennedy Center?
There are many fine restaurants in the vicinity of the Kennedy Center. For more information on nearby restaurants, please visit our local restaurants page. -
Can I plan a Special Event at the Kennedy Center?
Yes, you can plan your next special event at the Kennedy Center. Visit our Event Rental page for more information.Can I rent a Theater at the Kennedy Center?
Yes, you can rent a theater at the Kennedy center. Visit our Theater Rental page for more information. -
Are there any extra fees that will be added onto the prices I see listed in my brochure?
No. The subscription prices listed in our brochures include any applicable savings, plus a modest per ticket fee. No other fees are added at time of purchase.
Please note, when ordering online, all fees will be added to the total in your cart, prior to checking out.Can I print my subscription tickets at home?
It is currently not possible to print subscription tickets at home.Do I get to pick my dates and seats when purchasing a subscription?
For a full series package, your dates are fixed within the package. In order for us to offer you your same seats each season they are pre-assigned for you, prior to renewal subscriptions being mailed.
If you find that you have any conflicts, you are more than welcome to exchange into other genres offered at the Kennedy Center (subject to availability, prices may differ, some restrictions apply). If you are a Theater subscriber and find that you have a date conflict, you may exchange your tickets for any date of the same production (same seats not guaranteed) by calling the Advance Sales Box Office at (202) 416-8540 after you receive your tickets in the mail.
All seating is done after the order is placed, prior to tickets mailing. While your seats are not assigned at the time you place your order, we do encourage you to indicate any seating preference or accessibility need.Do I have to take all of the shows in the package offered?
Yes. If you are purchasing a full series subscription, you must purchase all of the performances that are listed in the package. For more flexible package options, please check back during the summer. Some productions may not be available on smaller subscription packages, and must be purchased via single tickets.How do I get my same seats next year?
You can get your same seats by being a full series subscriber!How do I purchase additional tickets to my subscription?
Additional tickets may be purchased through the Subscriptions Office after you receive your tickets in the mail and up until the performance goes on sale to Members for single tickets (on sale date vary by production and season).
Please contact the Subscriptions Office at (202) 416-8500 with any questions.How many performances are included in a subscription?
Every subscription year is different. For each genre, performances within a package vary based on the productions each season. Typical subscription performances range from about 5-8 performances per package.How much does a package cost at The Kennedy Center for the 2020-2021 season?
The cost of a package varies each year and the genre, based on the productions offered and how many performances are in the package. For specific pricing information and packaging, please visit the Subscriptions page: www.kennedy-center.org/subscriptions after our season has been announced.What does it mean to be a full series subscriber?
A full series subscriber is someone that purchases a full season subscription and attends most performances within that genre. Typically, they have renewable locations that can be repurchased each season.What if I can't attend one or more of my shows?
If you are already aware of a date conflict through December of 2020, we are happy to set up a pre-exchange request in our system that will provide the ability to exchange your tickets prior to printing and mailing. If you are submitting a pre-exchange request, you must know the date into which you are exchanging. Also, same seats are not guaranteed and you are responsible for any difference in cost to the location/date change.
If you have a conflict for a performance after December 2020, after receiving your tickets in the mail, you may exchange your tickets until the Member on-sale date for that performance (dates to be announced) by calling the Advance Sales Box Office at (202)416-8540. For Theater performances, exchanges are possible within the same production. For all other genres, you are able to exchange for other genres, excluding Theater.
What is the difference between being a full and select series subscriber?
A full series subscriber typically has renewable locations for a pre-fixed package and has access to seating before anyone else for the next season. A select series subscriber has more flexibility in the number of performances and dates for each genre, but having the same seats for each performance is not guaranteed.What is the difference between having a subscription and having a membership?
A subscription offers a series of tickets for specific performances in advance; usually prior to any individual public sale date. A membership is established when a contribution is made to the Kennedy Center, allowing for the purchase of single performances prior to the public sale date and a variety of other benefits, based on giving level. For more information regarding memberships, please contact our Membership Office at (202) 416-8310.What is the exchange policy for full subscribers? Select subscribers?
For full series subscribers, exchanges are unlimited and fee-free (patrons are responsible for difference in cost if exchanging into a more expensive performance/seat location). Select subscribers are able to exchange their tickets once per ticket fee-free (patrons are responsible for difference in cost if exchanging into a more expensive performance).
Both full series and select series subscribers may exchange into other genres offered at the Kennedy Center (subject to availability, prices may differ, some restrictions apply). Theater full and select series patrons may exchange into any other date of the production.When can I expect to receive my subscription tickets in the mail after I've ordered?
Tickets traditionally mail in August & September for the upcoming season. You can also call our office at (202) 416-8500 to check on the status of your tickets.When will I be charged for my subscription?
If you purchase over the phone or online, your order is charged immediately. If you choose to mail, email or fax in your subscription payment, we process your order within three weeks of receiving payment.Where can I make a seating request online for my subscripton?
After selecting the package and the number of tickets you would like, you will see a screen where you choose your section and you are asked to review your subscription. At the bottom of that page is an "Additional Notes" field. Please be detailed in your request. Please note requests do not guarantee that we will be able to fulfill your request.
If you or a member of your party requires accessible seating, please let us know of any needs you or your party member may need.Will I be quoted a seat location initially when I purchase a subscription?
No. Our seating process occurs later in the summer. We do look at any seating notes that have been provided with your order submission and attempt to seat you as close as possible to what you have requested.Is there a ticket limit for subscription purchases?
It varies by season. Patrons will be notified if there is a limit to the number of subscriptions that can be purchased. If the subscription limit exceeds 20, patrons will be directed to our Group Sales Office, who handles larger group requests. They can be reached at (202) 416-8400. -
Do I have to purchase a ticket for my child?
Every patron, regardless of age, must have a ticket to attend performances at the Kennedy Center. Please carefully consider whether a performance is appropriate for children before planning to attend with young people. Also, please be aware that children who are disruptive will not be allowed to remain in the theater. Be considerate of others in the audience and of your young person’s comfort.Do I need a ticket for Millennium Stage performances?
Tickets are not distributed for Millennium Stage events unless otherwise noted. Millennium Stage performances are always free.Do you sell discounted tickets for students/military/senior citizens?
For a limited number of events, the Kennedy Center does offer specially priced tickets to eligible patrons through our single ticket sales office. Specially priced tickets are subject to availability. Visit our MyTix page for more information about discounted tickets for patrons under 30 and active duty military.Do you sell discounted tickets for teachers?
Full-time teachers can receive a 15% discount on tickets for qualifying public performances at the Kennedy Center. To be eligible for this program, individuals must:- Be employed as a full-time teacher for any grade level
- Kindergarten through grade 12 (includes public, charter, private, parochial, and home schools)
- Purchase your ticket in person at the Kennedy Center Box Office
- Present photo identification issued by a school or school system or an official document showing that you are currently employed in the education of young people (e.g. check stub, contract, certificate from state) along with official photo identification (driver's license, government ID, etc.)
How can I buy "Standing Room Only" Tickets?
Standing Room Only tickets may become available for Kennedy Center presentations in the Opera House and Eisenhower Theater. (Please note: there is no standing room in the Concert Hall, Family Theater, Theater Lab, and Terrace Theater.) Standing Room Only tickets will be sold in person at the Kennedy Center Box Office only, once a performance has sold out. The limit is two (2) tickets per order. For all other ticket-related customer service inquiries, call the Advance Sales Box Office at (202) 416-8540.How can I purchase tickets at the Box Office?
The central Box Office for all theaters is located in the Kennedy Center's Hall of States. Regular Box Office hours are Monday through Saturday, 10 a.m.–9 p.m., and Sundays and holidays, noon–9 p.m. Sixty minutes of free parking is available for patrons making ticket purchases and exchanges with validation from the Box Office. Free parking is not available from the Columbia Plaza garage. The Box Office accepts cash, checks, travelers checks, Visa, MasterCard, Discover, and American Express.How can I purchase tickets by mail?
If you wish to order through the mail, you may download mail order form [requires Adobe Acrobat Reader]. Fill in the form and send it to: Kennedy Center (name of attraction) P.O. Box 101510 Arlington, VA 22210 There is a service charge of $6.00 per mail order. Please allow at least two weeks for processing.How can I purchase tickets by phone?
Tickets may be charged by phone through InstantCharge at (202) 467-4600 from 10 a.m. to 9 p.m. daily. The toll-free number is (800) 444-1324. There is a service charge for phone orders. InstantCharge accepts Visa, MasterCard, Discover, and American Express. Tickets ordered by phone at least 14 days in advance will be mailed, or may be picked up at the Box Office at your request. You must show your credit card when picking up your tickets. For all other ticket-related customer service inquiries, call the Advance Sales Box Office at (202) 416-8540.How can I purchase tickets?
There are four ways to purchase tickets to Kennedy Center performances: online, at the Box Office, by phone through Instantcharge, or by mail. For more information about ticket sales, call (202) 467-4600 from 10 a.m. to 9 p.m. daily. For all other ticket-related customer service inquiries, call the Advance Sales Box Office at (202) 416-8540. Please Note: All sales are final. All persons regardless of age must have a ticket for ticketed events. Please carefully consider whether a performance is appropriate for children before planning to attend with young people. Also, please be aware that children who are disruptive will not be allowed to remain in the theater. Be considerate of others in the audience and of your young person’s comfort.What can be purchased with a gift certificate?
Kennedy Center gift certificates can be redeemed by purchasing tickets to Kennedy Center performances or buying Gift Shop items online or in the Shops. They cannot be used for special events (galas, Honors, etc.), or at any of the dining facilities. -
Are Kennedy Center tours wheelchair accessible?
Yes, all Kennedy Center tours are wheelchair accessible.Can I take a tour of the Kennedy Center?
Yes! The Kennedy Center offers guided tours daily between the hours of 10 a.m. and 5 p.m. weekdays and 10 a.m. and 1 p.m. weekends. Visit our Friends of the Kennedy Center Guided Tours for more information. -
Can you tell me why the sound quality within the Opera House sometimes varies from show to show?
The overall performance experience for our patrons is of the utmost importance to us. The Kennedy Center Opera House ranks among the top venues in the world acoustically, receiving warm and generous comments from performers and patrons alike. Additionally, when we have performances with amplified sound that are produced in-house, we have had good success. However, some touring productions have occasionally had difficulty with sound in this venue. Touring theater productions bring their own sound equipment and operators, which can be challenging with regard to audio clarity due to a variety of factors, such as a combination of audio equipment selections made for the overall tour (which are not venue-specific) as well as audio operator choices. We are actively taking steps towards enhancing our oversight of sound in relation to these productions to provide the best possible acoustical environment for our patrons.Is this performance appropriate for my child?
That depends on a parent's particular sensibility regarding the age and maturity level of the child in question. The performances we offer to patrons of all ages are as socially and morally edifying as they are entertaining to watch and enforcing any policy on age restrictions means little in lieu of a parent’s own judgment.What is your Policy on seating for "Late Arrivals"?
For most productions, late seating is not permitted during the performance. Monitors are available outside of the theater for late arrivals. You will be able to take your seat during the first intermission or break. Please plan your travel carefully, and leave extra time for traffic, parking, and walking to the theater.What should I expect during the performance?
For the performance, please remember to turn off all cell phones, pagers, watch alarms, or any other device that might make noise. Also, please unwrap any candies before the performance begins. Audience cues can often be taken from the house lights. If the lights are up, talking is permitted, if the lights are down, talking is discouraged.I lost an item while visiting the Kennedy Center, is there a "Lost and Found"?
If you lose an item while visiting the Kennedy Center, please call the Security Office at (202) 416-7900. Found items are logged in to a database and are held in a secure location for up to 90 days. When attempting to retrieve an item, see the security officer posted in the Hall of Nations outside the Concert Hall stage door. They will direct you to the Security Office, where you will need to present valid identification.What time should I arrive to a Millennium Stage performance to ensure I get in?
For Millennium Stage performances, the seated section opens at 5:30 p.m. and the performance starts by 6 p.m. unless otherwise noted. Crowd sizes vary by popularity, which is the greatest factor in determining seating availability. There have been shows where crowds began lining up for seating hours before the performance began. -
How do I become a Kennedy Center volunteer?
Please visit our Friends of the Kennedy Center page for more information about volunteering at the Kennedy Center. -
Can I download an archived Millennium Stage performance?
No. Millennium Stage performances are only available on the Kennedy Center website in streaming format.How do I change or update my personal information and preferences?
Once you have registered as a Kennedy Center Patron, use your User Name and Password to log in on our website. Once you have logged in, click on the My Account link and then click the link to “Edit your Profile.” You can then update your personal information, change your User Name and Password, or update your preferences to remove yourself from the mailing list.