Masks are optional in all Kennedy Center spaces for visitors and staff. If you prefer to wear a mask, you are welcome to do so. We ask that you respect others’ choices, and alert a staff member if you have any concerns.

If you would like to request an accommodation for a person with a disability, please contact the Office of Accessibility in advance of your visit at 202-416-8727 or [email protected].  

IF YOU ARE SICK, STAY HOME

If you or someone in your group doesn’t feel well, has exhibited symptoms of COVID-19 in the previous 7 days, or has been in contact with someone with COVID-19 in the previous 7 days, please stay home.

A MORE FLEXIBLE EXCHANGE POLICY

If you do not feel well and cannot attend your performance, please contact the Advance Sales Box Office (“ASBO”) more than 24 hours prior to the performance. When possible and subject to availability, you may be able to exchange your tickets. ASBO hours are Monday – Friday, 10:00am – 5:00pm.

SHARE INFORMATION WITH YOUR PARTY

If you are the ticket purchaser, you will have accepted the Terms of Service affidavit. Shortly before your performance date, you will receive a Performance Reminder email from us, sharing the most up-to-date version of this important information with you. Please be aware that only the ticket purchaser will receive these emails, so be sure to share these communications with everyone in your party so that they are aware of what to expect on their visit.

OUR STAFF IS THERE TO HELP

Ushers and security guards are available throughout the performance to assist in any way they can. If you feel uncomfortable at any time, please speak to one of our friendly staff who will assist you.

SEATING CONFIGURATION

The Kennedy Center is currently selling tickets up to our full capacity for all performances. This means that there will not be physical distancing within the venue, and you will have patrons sitting directly next to, in front of, and behind you. 

ARRIVAL TIMES

To ensure timely entry, please arrive early for your performance. Once you have entered, we ask that you move swiftly to your seat to avoid crowding in the lobby.

SANITIZE YOUR HANDS

We will have hand sanitizing stations located at several points around the theater and in the restrooms for your use. Please make sure to use these regularly during your visit.

INTERMISSION BARS & MEMBER LOUNGES

Intermission Bars will be open for service before and during performances. Beverages served in Kennedy Center Lidded Cups are allowed in the theaters. Member and Circles Lounges will be open 1 hour prior to curtain and at intermission.

CONTACT-FREE TRANSACTIONS

We provide multiple opportunities for contact-free transactions through pre-paid parking, mobile tickets, and contactless payments in Gift Shop Pop-Ups and the Online Store.

AT THE END OF THE SHOW

At the end of the performance, please allow extra time to exit in an orderly fashion and avoid crowding. Most of our theaters have exits at the sides as well as the front. Once you have exited the theater, we ask that you promptly move away to ensure others can exit without congestion. 

CONTINUOUS CLEANING

Our public spaces and theaters receive a professional clean after every performance, and our professional cleaning staff will remain on site throughout the performance to clean washrooms, touchpoints, and high traffic areas.

AIR FILTRATION

The Kennedy Center and the REACH facilities use high efficiency filters that filter out contaminants. To the maximum extent feasible, indoor ventilation will be optimized to increase the proportion of outdoor ventilation, and reduce recirculation. 

PLEASE NOTE: This guidance is subject to change in order to comply with revisions to national and local guidelines regarding infectious diseases. While we will provide the most up-to-date public health procedures to improve patron safety, they are not an absolute protection against contracting infectious diseases. Patrons assume their own risk by entering the facility.